Press Bros Refund & Exchange Policy
At Press Bros, we stand behind our transfers like a proud big sibling. Our film, inks and printing process are top-notch, but humans run the show—and sometimes a sneaky flaw gets past us. When that happens, we jump on it immediately. Here’s how we handle issues if you’re unsatisfied with a print or run into a problem.
What can you return?
We only accept returns for damaged or defective prints. In other words, if the problem comes from our production process, we’ll make it right. Examples of defects include missing glue adhesion, gaps in your design, or a missing white layer.
What can't you return?
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Items received more than 14 days ago. Past this point, we can’t guarantee how you’ve stored your film, so we can’t accept returns.
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Prints with poor-quality artwork. We assume the files you submit are ready for print. If low-resolution or shadowy artwork leads to a less-than-perfect outcome, we can’t be held liable. Unsure about your file? Contact us before ordering.
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Shipping delays. We get just as frustrated with freight delays as you do, but we can’t control courier hiccups—so we can’t refund orders that arrive late due to carriers.
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Issues caused by gradients/shadows. We’re transparent about what’s possible with DTF, so please read our tips before ordering.
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Colour dissatisfaction. We print in CMYK and can’t do exact colour matching, metallics, fluorescents or hypercolours. If colour is critical, order a sample before placing a larger job.
Returns Process
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Email us at hello@pressbros.com.au with a brief description of the issue and clear photos.
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Review: We’ll check your request against our policy and let you know if it qualifies.
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Resolution: If approved, we’ll reprint and ship your order right away. If a refund is needed, we may ask that the original order be returned to us before processing the refund.